The policies include:

Security, Secure Site Information

Transmission of financial and payment information is submitted on our secure server. To keep your information safe our secure shopping system incorporates industry standard SSL 3.0 data encryption at 128-bit using the internationally trusted Comodo certificates to prevent the interception of critical information. If you prefer, you may e-mail your order, and we will telephone you to verify your order and obtain your credit card details. For security of your personal details, please do NOT send your credit card details by e-mail. Your are transferred to a secure environment when you proceed to checkout. Credit Card Details are kept on a Secure Server by an associate company of  BankWest, under high security (PCI standards compliant).

Delivery Lead Time -
Holiday Hours: We will ship orders received over the Christmas Holiday to you during the week commencing 12 January.
We use Australia Post to ship your order by Registered Mail with receipted delivery for orders within Australia.  International orders are shipped by Air Mail to the country of destination. Airmail transit time is approximately 3 - 5 working days between metropolitan areas and capital cities, and approximately 5 - 10 working days to country areas or overseas. Please note that Airmail is not an express delivery service, and the transit time is the expected length of time for your parcel to arrive after dispatch. Airmail arrives as quickly as the local service will allow. If you would prefer a faster delivery time, please advise us in the "Special Instructions" section when completing your purchase at Checkout in the Shopping Cart, or reply to our order confirmation e-mail. We will then contact you by telephone or e-mail to confirm the extra charges associated with express delivery.

Whilst we do our best to maintain our stock levels to meet our delivery timetable, personalised products may made on receipt of order, and shipping time can change if materials are not readily available. In this event we will notify you of the expected dispatch time. The charge to your credit card is not processed until the order is ready for dispatch to you.

Due to the demands placed on deliveries approaching the festive season, and to ensure no disappointment in availability of stock, we suggest that orders be placed well in advance. The advantage in shopping with Everything Christmas is that you have time to plan and shop for your special Christmas theme or gifts throughout the year, with no last minute rush as Christmas approaches.

Freight, Postage and Handling charges are as follows:

Australian orders:  Freight on your order is calculated at the time of Checkout.  The amount of freight added to your order is calculated at standard Australia Post rates for delivery to your postcode by Registered Mail.  Australia Post will deliver your order to the shipping address shown on your Order Confirmation.  You will be required to sign for your order.  In the event that you are not at home, Australia Post will leave a card notifying you that your parcel is awaiting delivery at your local Post Office.  We will notify you of the date of dispatch and the Registered Number of your parcel.  The estimated delivery time shown at checkout is for in-stock items only.  Please add an additional 5 days to the estimated delivery time for receipt of personalised items that we need to make specially for you.

If the freight charge that is automatically calculated seems too much, please don't hesitate to contact us and we will assist you with any alternative delivery options.  If the size of your order results in the shipment of more than one parcel, the freight cost added to your order at the time of checkout may increase from the amount shown.  In this case, we will contact you to confirm the actual freight cost of your order.  We may also elect to ship your order by TNT Australia Road Express for large bulky items which are not accepted by Australia Post.

If you require delivery by Express Post, please select this option at Checkout.  Alternatively, please call us on Freecall 1800 200 493 or 02 9484 9074.

International Orders:  Freight on your order is calculated at the time of Checkout.  The amount of freight added to your order is calculated at standard Australia Post rates for delivery to your shipping address by Air Mail based on the packed weight of your parcel.  If the freight charge that is automatically calculated seems too much, please don't hesitate to contact us and we will assist you with any alternative delivery options.  Please Note:  There is no Australia Post Service by Sea Mail to New Zealand or Japan.

Payment Options

We accept Visa, MasterCard and American Express with secured payment, also payment by Cheque (Check), Money Order or Direct Deposit (within Australia only). We do not charge your credit card until we ship to you, with the exception of orders for Personalised Products.   Payment for personalised products is processed before the order is commenced.   COD, Money Order and Direct Deposit are not available for international orders. 

Money Orders within Australia - on receipt of your order, stock will be allocated to fill your order.  We will email you the Invoice for payment.  Please send your Money Order to Everything Christmas Pty. Ltd., PO Box 108, Thornleigh NSW 2120.  Should you have any questions regarding this procedure, please call our Freecall 1800 200 493 or 02 9484 9074 and we will assist you.  Stock allocated for your order will be held for seven (7) days from the date of receipt of the order.  In the event that we do not receive your payment within seven (7) days, we may re-allocate the stock held for your order.  Please note that payment for Personalised Products must be received before we can commence your order.

Direct Deposit - on receipt of your order, stock will be allocated to fill your order.  We will email you the Invoice with our Bank Account details.  Funds can be direct deposited to our account at your Bank Branch, or you may transfer funds to our account by electronic funds transfer.  Please use either your surname or your order number as a reference on the funds transfer.  Please send an email to us via the 'Contact Us" button on the top tool bar of the Home Page to confirm funds have been deposited to the account, or call Freecall 1800 200 493 to confirm payment.  Alternatively, you may fax a copy of your funds transfer receipt or deposit slip together with a copy of your order to 02 9418 4718.  Should you have any questions regarding this procedure, please call our Freecall 1800 200 493 or 02 9484 9074 and we will assist you.  Stock allocated for your order will be held for seven (7) days from the date of receipt of the order.  In the event that we do not receive your payment within seven (7) days, we may re-allocate the stock held for your order.  Please not that payment for Personalised Products must be received before we can commence your order.

Payment by Cheque within Australia - on receipt of your order, stock will be allocated to fill your order.  We will email you the Invoice for payment.  Please send your cheque to Everything Christmas Pty. Ltd., PO Box 108, Thornleigh NSW 2120.  Should you have any questions regarding this procedure, please call our Freecall 1800 200 493 or 02 9484 9074 and we will assist you.  Stock allocated for your order will be held for seven (7) days from the date of receipt of the order.  In the event that we do not receive your Cheque within seven (7) days, we may re-allocate the stock held for your order.  Your order will be shipped to you upon clearance of your cheque by our Bank.  Please allow 5 to 7 working days for clearance of your cheque.  In the event that our Bank advises that funds have not cleared, we will advise you and invoice you for any bank fees or charges incurred by us as a result of your cheque not having been presented.   Please note that payment for Personalised Products must be received before we can commence your order.

If you have any questions regarding the amount of freight payable on your order or payment methods, please advise us in the "Special Instructions" section when completing your purchase at Checkout in the Shopping Cart, or reply to our order confirmation e-mail, or telephone us on Freecall 1800 200 493 (international +61 2 9484 9074).

COD - unfortunately due to an increased occurrence of fraudulent COD orders, we have suspended our COD service at this time.  We sincerely apologise if the suspension of this service inconveniences you, however, if you are not able to use one of the other payment options available, please call us on Freecall 1800 200 493 (international +61 2 9484 9074) and we will assist you.

Insurance

Insuring Orders within Australia - Delivery by Registered Mail within Australia, automatically gives you insurance cover of up to $100 in value. On orders greater in value of $100, you may choose to take additional insurance on your goods. The rate, payable to Australia Post, is $1.50 per $100, or part thereof in excess of $100 and up to $5000. Please note that the risk of damage/loss passes to you upon our delivery of your parcel to Australia Post. If you wish us to arrange additional insurance to the value of your order, please advise us in the "Special Instructions" section when completing your purchase at Checkout in the Shopping Cart, or reply to our order confirmation e-mail.

Insuring International Orders - the availability of insurance and the maximum obtainable cover varies between countries. Where available the international insurance fee payable to Australia post is $6.00 plus $2.50 per $100 value, or part thereof up to $5,000. Please note that the risk of damage/loss passes to you upon our delivery of your parcel to Australia Post. If you wish us to arrange insurance to the value of your order, please advise us in the "Special Instructions" section when completing your purchase at Checkout in the Shopping Cart, or reply to our order confirmation e-mail. We will advise you whether insurance cover is available to the country of destination and confirm the amount payable.

Tax Charges

Goods and Services Tax (GST) is payable on orders within Australia, and is calculated on the subtotal of your order at the time of Checkout in the Shopping Cart. International customers are solely responsible for any import duty, import taxes or other charges which may apply within the country of destination.

Product Warranty

Everything Christmas Pty. Ltd. personalised products and accessories are crafted by hand in Australia, both woodworking and art work. There may be slight variations in ornamentation and dimensions, as well as minor variations in finishes and art work, since it is applied by hand on various species of hand turned, hand crafted wood, glass and acrylic balls and fabric. For lasting durability, all Limited Edition painted pieces are finished with three coats of polyurethane acrylic varnish. Prices are subject to change without notice.

Exchange or Return Policy

We take great pride in ensuring our customers' satisfaction by offering high quality products. In the event that you are not satisfied, we will make every attempt to resolve your issues on a timely basis. Please e-mail or contact us as below with all the relevant details. Our Exchange or Return Policy applies to all returns made within 10 days of invoice date in original shipping condition. Simply return the item within 10 days of the invoice date in its original shipping condition for a full refund less the handling and postage charge. Alternatively, you may exchange a returned item for another item. Any difference in price between the returned item and the exchanged item will be refunded or charged to you as the case may be. Please send a return by registered insured parcel post, as we do not accept liability for any goods lost in transit. Upon receipt, a return will be processed within 10 working days. A refund will be disbursed in the manner in which original payment was received.

You can see prices in Your Local Currency.

Our site will try and detect your local currency and display your local currency price with the price that we sell in (Australian Dollars). If it is not the currency that you would like to compare with, just click on the price displayed to open a window which will allow you to select the currency that you would like displayed. The price displayed in your local currency is an estimated price, however in practice it should be no more than 1%, different than the approximate price that is shown.

Unsolicited E-mail

We maintain a mailing list which customers are added to for notification of new product releases, promotions and specials of Everything Christmas. Unless otherwise requested, we will add you to our mailing list, however, if you feel that we have included you on a list inappropriately, please send an e-mail to us by using the feedback form above or responding to any email from us, requesting removal. Everything Christmas does not condone or participate in sending unsolicited e-mail.

Privacy

Your privacy is an important issue to us. If you fill out an order form we will only use that information to send you the items or information you requested. To ensure that your privacy is protected, we will not sell or distribute your personal information to any third party, and will only use your information for the purposes implied by each form on this website.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
 
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, please contact us.

Copyright

All copyright, design rights and other intellectual property rights in our designs and products (including images, text and designs of this website), are and will remain the property of Everything Christmas Pty. Limited.

For Further Information, contact us at:

Everything Christmas